返金ポリシー
最終更新: 2026年3月
このリファンドポリシーは、EU消費者保護規則に準拠した、eSIM購入に対してTelcomiaが払い戻しを行う可能性のある条件を概説しています。
1. 撤回権
Under Directive 2011/83/EU on consumer rights, consumers in the European Union generally have the right to withdraw from a distance contract within 14 calendar days of the purchase, without giving any reason.
However, eSIM data plans are digital content supplied on a non-tangible medium. Under Article 16(m) of Directive 2011/83/EU, as amended by Directive (EU) 2019/2161, the right of withdrawal does not apply once the supply of digital content has begun, provided that:
- You gave your prior express consent for the performance to begin during the withdrawal period;
- You acknowledged that you would lose your right of withdrawal; and
- We provided you with confirmation of the contract, including confirmation of your consent and acknowledgement.
In practice: During checkout, you are asked to tick a box confirming your consent and acknowledging the loss of the right of withdrawal. Once your eSIM profile has been generated, performance has begun and the right of withdrawal no longer applies.
If your eSIM profile has not yet been generated, you retain the full right of withdrawal within 14 days.
2. 返金シナリオ
| Scenario | Refund? | Timeframe | Procedure |
|---|---|---|---|
| Payment error or duplicate charge | Yes — 100% | 5–10 business days | Automatic or via support |
| eSIM not delivered within 24 hours | Yes — 100% | 5–10 business days | Contact support |
| eSIM generated but not activated/installed | Case by case | Evaluation within 48 hours | Contact support |
| eSIM activated but not working (verified technical failure) | Yes — 100% refund or replacement | 5–10 business days | Our team verifies the issue |
| eSIM activated and working, user changed plans | No | N/A | N/A |
| eSIM activated, data partially used | No | N/A | N/A |
| Incompatible device (not checked before purchase) | Case by case | Evaluation within 48 hours | Contact support |
3. 返金のリクエスト方法
To request a refund, please email support@telcomia.com with:
- Your order number
- The reason for your request
- Any supporting evidence (e.g., screenshot of error)
Response time: We will respond within 48 business hours.
Refund method: Refunds are processed via the original payment method. Processing time is 5–10 business days from approval.
Under Article 13(1) of Directive 2011/83/EU, the merchant must reimburse all payments received without undue delay and in any event within 14 days, at no cost to the consumer.
4. デジタルコンテンツの適合性
Under Directive (EU) 2019/770 on the supply of digital content, the eSIM must conform with the contract: the data allowance, geographic coverage, and validity period must match what was shown at the time of purchase.
If the digital content is not in conformity, you are entitled to a remedy, which may include: repair (technical resolution), replacement (new eSIM profile), or a proportional refund.
5. 撤回申請モデルフォーム
In accordance with Annex I of Directive 2011/83/EU, you may use the following model form to exercise your right of withdrawal (only if you are eligible — see Section 1 above):
Model Withdrawal Form
To: Telcomia OÜ, Narva mnt 5, Tallinn 10117, Estonia
Email: support@telcomia.com
I hereby give notice that I withdraw from my contract for the following service:
Order number: _______________
Ordered on: _______________
Name: _______________
Address: _______________
Date: _______________
Signature (if on paper): _______________
Note: If your eSIM profile has already been generated and you gave your express consent during checkout, the right of withdrawal no longer applies (see Section 1).
6. お問い合わせ
Telcomia OÜ
Registrikood: 17447975
Narva mnt 5, Tallinn 10117, Estonia
Email: support@telcomia.com
European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr